Last updated: November 2, 2026
1. Products with No Physical Shipping
The current catalog contains exclusively digital guides. No packages are shipped, no shipping labels are generated, and no mailing address is required for delivery. Gooselux LLC's business address is not a pickup location or a merchandise return address.
2. Delivery Method and Timeframe
After a real payment is confirmed in Stripe, we will provide access to the guide through a download link sent to the email address provided during checkout. Delivery will be completed within a maximum of 24 hours after that confirmation.
If payment remains pending, delivery will wait for Stripe to confirm it. Please also check your spam folder and enter your email address correctly before completing your order.
3. If You Do Not Receive Your Guide
If 24 hours have passed since confirmation and you have not received the link, email hola@gooselux.com with your order identifier and purchase email address. We will check the status and resend your access.
For download issues, please provide your device, browser, and error message. Do not share passwords or card details.
4. Digital Content Returns
Because these are digital files, no product needs to be physically returned. Requests for a refund are handled under the Refund Policy, which includes a 14-calendar-day request period.
After an approved refund, you must stop using the file and delete any copies under your control where permitted by applicable law. Your license to use it will be revoked.
5. Future Physical Products
If physical products are added in the future, we will publish the available destinations, costs, shipping timeframes, return procedure, and any applicable restrictions before they are offered for sale. This policy currently does not offer shipping or returns for physical products.
6. QA Orders
QA Checkout is only a functionality test. No purchase is confirmed, no charge is made, and no guides or download links are delivered.