Refund Policy

1. Request Period

You may request a refund for a digital guide within 14 calendar days of the purchase date. We will review each request reasonably, particularly if the content does not match its description, is incomplete, or has a technical issue.

After this period, we do not offer refunds for a change of mind, without prejudice to any non-waivable rights you may have by law.

2. How to Request a Refund

Email hola@gooselux.com with the subject line “Refund Request” and include:

• The email address used for the purchase.
• The order ID or Stripe session ID.
• The guide purchased and the approximate purchase date.
• The reason for the request and, if applicable, a description of the technical issue.

Do not send card numbers, passwords, or security codes.

3. Review and Approval

We will acknowledge receipt by email and review the request within an estimated 5 business days. We may request additional information to locate the order or reproduce the issue.

If a guide has a defective file, we will first attempt to provide a working copy. If we cannot resolve the issue, you may choose a replacement or a refund where the law grants you that right.

4. Refund Method and Timing

Approved refunds are returned to the original payment method through Stripe. Once issued, the refund generally takes 5–10 business days to appear, depending on your bank or card issuer.

We do not charge a fee to process an approved refund. Any difference caused by exchange rates or issuer fees will depend on their terms.

5. Duplicate Charges and Misuse

If you notice a duplicate or unrecognized charge, contact us before initiating a dispute so we can review it. This does not limit your right to contact your bank. We may deny fraudulent or abusive requests or requests that violate the license terms, without prejudice to your legal rights.

6. QA Orders

7. Subscriptions

There are currently no subscriptions or recurring charges. If subscriptions are introduced in the future, the applicable refund and proration terms will be published before purchase. To cancel an unpaid order, see the Cancellation Policy.